AI receptionist and agents
One AI answers calls, texts, email, and website chat from the same business knowledge. Agents can look up live data in connected systems, such as location availability or a booking, and handle the requests you allow.
Project / nexTalker
An AI receptionist, a CRM, and the follow-up. One platform.
We built nexTalker for small and midsize businesses tired of paying for a CRM, a help desk, and a phone system that don't talk to each other, and of follow-ups that slip between them. Its AI answers calls, texts, email, and website chat, and everything after the conversation happens in the same place, tracked until it's done.
- Product
- AI receptionist and CRM for small and midsize businesses
- Our work
- Full platform: web, iPhone and iPad, Chrome extension
- Delivery method
- HyperDev
The AI answers. The rest of the work stays in one place.
Most small businesses answer customers with one tool, track them in another, schedule in a third, and follow up from a fourth. An AI answering service fixes the first step and leaves a message in an inbox. nexTalker was built to carry the conversation through to the work it creates.
The AI receptionist answers calls, texts, email, and website chat. The contact, a summary, and an assigned next step land in the built-in CRM. Booking pages, lead routing, campaigns, and Journeys take it from there, and your team can step in at any point with the full history in front of them.
What it replaces
Seven tools, one platform.
nexTalker is meant to replace the stack of customer tools a small team pays for and copies data between. Teams can move one workflow at a time and keep specialist tools connected where they still need them.
| The job | Usually done with | In nexTalker |
|---|---|---|
| CRM and pipelines | HubSpot, Salesforce | Contacts, accounts, deals, pipelines, saved views, and activity timelines. |
| Support inbox | Zendesk, a shared Gmail | Shared inboxes with AI replies, review before sending, and hand-off to a person. |
| Phone and answering | RingCentral, an answering service | An AI receptionist that knows your business, with live transfers and business texting. |
| Follow-up and accountability | Gong action items, CRM task queues | The AI writes the task from each conversation, gives it an owner and deadline, merges repeat requests, and checks later conversations to confirm it’s done. |
| Email campaigns | Mailchimp, Constant Contact | Segments from your own customer data, a block designer, A/B tests, and domain warm-up. |
| Lead routing | Zapier, a spreadsheet | Routing rules, round robin, response deadlines, and escalation. |
| Click to call | A dialer extension | Call, text, and capture contacts from any website with the Chrome extension. |
What we built.
Live transfer and supervisor tools
The AI hands calls to a person with the conversation attached. Supervisors can listen in, whisper to a rep, join the call, or take it over, from the browser or the iPhone app.
Shared inbox with AI replies
Email, texts, calls, and chat for each customer in one inbox. AI drafts email replies for review until you trust it to send, and knows when to leave a message for a person.
Built-in CRM
Contacts, accounts, deals, multiple pipelines, saved views, imports, and exports. Every call, text, email, and meeting lands on the customer’s timeline.
Booking pages
A booking page for every person and team, with round robin, calendar busy time, intake questions, confirmations, and reminders.
Follow-up that closes the loop
The AI writes the task from each conversation, with an owner, due date, and the source attached. It merges repeat requests, asks whether work is done when a later conversation suggests it, flags deals with no next step, and hands off open work when someone leaves. New leads get a response deadline counted in working hours and escalate when missed.
Email campaigns
Campaigns to segments built from billing, calls, and engagement, with a block designer and brand kit, A/B tests, domain warm-up, and a preference center.
Journeys
Automated follow-up that responds to call outcomes, pipeline stages, campaign clicks, and inactivity. Journeys send texts and email, wait for replies, route leads, create tasks, and stop when the goal is met.
Outbound calling
Call from the browser, the iPhone app, or any web page, with click-to-call and prerecorded voicemail drops that wait for the beep.
Call review and coaching
Call reviews, quality scoring, shared collections of real calls, and AI role-play practice for sales and support reps.
Dashboards and Ask AI
Customizable dashboards with PDF export and email subscriptions. Ask AI answers questions across your calls, with the source conversation attached.
Apps and integrations
Web, an iPhone and iPad app, and a Chrome extension. Connects to HubSpot, Salesforce, Stripe, and monday.com, with APIs and webhooks for the rest.
In production
An AI team member for TRUX Parking.
TRUX Parking runs truck parking locations where drivers and dispatchers call at all hours. nexTalker's agent connects to TRUX's location and booking data, so it can help a driver find a location with space, check an existing reservation and payment status, and handle verified access questions. Exceptions go to the TRUX team with the conversation attached.
nexTalker is also set up for property managers, who need emergencies separated from routine maintenance, and for real estate investors, who need seller calls turned into qualified deals.
Engineering focus
Real-time voice inside a full business platform.
nexTalker is two hard products in one: a voice AI that has to sound natural on a live phone call, and a CRM and automation platform that has to stay consistent as work moves through it. HyperDev let us ship both in small, tested increments.
- 01
Make the AI hold a real conversation
Streamed call audio, a speech model chosen per agent, and turn-taking that lets callers interrupt, finish a thought, or say “uh-huh” without the AI losing its place. Fast backup models take over if one is slow.
- 02
Keep every channel on one customer record
Calls, texts, email, chat, meetings, and tasks write to the same timeline, so the AI, the rep, and the automation all work from the same history on the web, iPhone, and Chrome.
- 03
Deploy without dropping live calls
Releases bring up a new server, move traffic over, and forward requests for calls still in progress to the old one until they finish.
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