Case Study

nexTalker: The AI Voice of Your Business

An AI-powered voice agent platform that answers business calls and engages in natural conversations with customers 24/7. Built for small businesses, delivering 95%+ satisfaction and 100x ROI.

95%+
Customer Satisfaction
<1s
Response Time
100x
ROI

The Challenge

Small businesses lose customers every day because they can't answer every phone call. Restaurants miss reservation requests during rush hours. Real estate offices lose leads when agents are showing properties. Property managers miss maintenance requests after hours.

Existing solutions were either too expensive for small businesses or too robotic to represent their brand. The goal: build an AI voice agent that sounds natural, understands context, and delivers genuine value at a price point small businesses can afford.

Key Features We Built

Natural Conversation AI

Not a robotic phone tree — nexTalker engages in natural, flowing conversations. It understands context, handles interruptions, and responds with appropriate tone and personality for each business.

Seamless AI-to-Human Transfers

When a conversation requires human attention, nexTalker transfers seamlessly with full context. The human agent sees the entire conversation history and customer intent.

Multi-Industry Support

Purpose-built conversation flows for restaurants, real estate offices, property management companies, and more. Each industry gets domain-specific knowledge and terminology.

Schedule-Based Routing

Intelligent call routing based on business hours, staff availability, and call type. After-hours handling ensures no call goes unanswered.

POS & CRM Integrations

Deep integrations with Square, Toast, Clover, and other business systems. The AI can check order status, make reservations, and update customer records in real-time.

30+ Language Support

Serve customers in their preferred language. nexTalker detects the caller's language and responds naturally, expanding your business's reach without multilingual staff.

The Result

nexTalker launched as a complete AI voice platform serving small businesses across multiple industries. The platform achieves 95%+ customer satisfaction ratings — higher than most human-staffed call centers — while delivering 100x ROI for business owners.

Full platform from concept to production using HyperDev methodology
95%+ customer satisfaction — higher than industry average for human agents
100x ROI for business owners vs. hiring dedicated reception staff
Sub-second response times for natural conversation flow
30+ language support expanding businesses' customer reach
Deep POS integrations (Square, Toast, Clover) for real-time business operations

Tech Stack Used

Next.jsTypeScriptOpenAITwilioWebSocketsPostgreSQLRedisAWSVercelStripe
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